I currently use a arris SBG7400AC2 which has stopped working. I currently have Xfinity Wi-Fi one gig. Are use the Internet only for streaming and Internet services. Should I replace it with the same router or a different one
Solved
modem
- The Many
Best answer by SURFboard Moderator
According to Xfinity, the SBG7400AC2 does not currently support a 1 Gbps speed plan, which could be one reason the gateway lost connection.
We recommend contacting your Internet Service Provider to downgrade your speed plan and then reprovision the gateway.
For your reference, please use the link below to view the list of Xfinity-approved modems and their supported speeds
This topic has been closed for replies.
- Wi-Fi Warriors
- Answer
According to Xfinity, the SBG7400AC2 does not currently support a 1 Gbps speed plan, which could be one reason the gateway lost connection.
We recommend contacting your Internet Service Provider to downgrade your speed plan and then reprovision the gateway.
For your reference, please use the link below to view the list of Xfinity-approved modems and their supported speeds
+41- Juggernaut
The plan shouldn’t “stop” your usage. It either died or who knows because we don’t have much details on what actually happened to it.
If it was me, I’d upgrade to a modem/router that actually supports your speeds and is a docsis 3.1 modem anyway.
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