PW

Could you please confirm your product’s model number?

It is an Arris SBG6950AC2

(Edited private information)

Push and hold the reset button for 7-15 seconds while powered on. that’ll reset it back to factory to where you can reinstall it and set your own password. 

If you are referring to changing the Wi-Fi password

You can change the Wi-Fi credentials in two ways:

1. Through the Surfboard Central mobile app (if you have it set up).
2. Via the web interface.

Please refer to the link below for instructions on changing Wi-Fi credentials using the Surfboard Central app.

https://arris.my.salesforce-sites.com/consumers/articles/knowledge/SURFboard-Central-Changing-the-Wi-Fi-Name-Password

The next link provides guidance on how to update Wi-Fi credentials through the web interface.

https://arris.my.salesforce-sites.com/consumers/articles/knowledge/SBG6950AC2-Wi-Fi-Name-and-Password