I purchased this router from Walmart in September 2023.
Only the power light is on; no Wi-Fi or internet connectivity. I’ve tried restarting and factory resetting the device, but the issue persists.
I don’t have the printed receipt, but I’ve attached a screenshot of my credit card transaction from that time as proof of purchase. Please let me know if this is sufficient for a warranty replacement.
Best answer by SURFboard Moderator
If only the power light is on and the other lights are off, try switching to a different power outlet. If possible, use an alternate power cable.
Also, check if your Wi-Fi network names are showing up (broadcasting).
If the issue continues, perform a factory reset on your device.
For further help, you can reach out to our support team by visiting www.arris.com/consumersupport.
If only the power light is on and the other lights are off, try switching to a different power outlet. If possible, use an alternate power cable.
Also, check if your Wi-Fi network names are showing up (broadcasting).
If the issue continues, perform a factory reset on your device.
For further help, you can reach out to our support team by visiting www.arris.com/consumersupport.
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