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sbg6950Ac2 - no internet, ISP activated the modem.

  • December 13, 2024
  • 3 replies
  • 61 views
J
The Many
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I called xfinity they said modem is offline  i have also connected to the cable the lights are on and they can't get no signal please help 

Best answer by Netopia

The SBG6950 is Docsis 3.0 device and works with Xfinity Internet speeds up to 300 Mbps. If you are subscribed to higher speed, they probably can’t activate it.

 

https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2024.09.18%20Full%20List%20of%20Compatible%20Devices.pdf

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3 replies

plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • 2215 replies
  • December 13, 2024

Is it offline? Are you able to access it? 

What are the lights on it doing? 

 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
N
Rockstar!
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  • NetopiaRockstar!
  • Rockstar!
  • 271 replies
  • Answer
  • December 13, 2024

The SBG6950 is Docsis 3.0 device and works with Xfinity Internet speeds up to 300 Mbps. If you are subscribed to higher speed, they probably can’t activate it.

 

https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2024.09.18%20Full%20List%20of%20Compatible%20Devices.pdf

Current Setup: Sonic Fiber > G54
plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • 2215 replies
  • December 18, 2024

did you contact the isp?

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps

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