I called xfinity they said modem is offline i have also connected to the cable the lights are on and they can't get no signal please help
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Is it offline? Are you able to access it?
What are the lights on it doing?
The SBG6950 is Docsis 3.0 device and works with Xfinity Internet speeds up to 300 Mbps. If you are subscribed to higher speed, they probably can’t activate it.
did you contact the isp?
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