I can't connect to Internet because of WiFi password, it always says "check password and try again". But password is right for sure, I wasn't change it, it is default. And I checked many times, I know it's right. I don't know why I can't connect. This is what I see in the mobile app (screenshots), I use Surfboard central app (my phone not support another app named "arris Surfboard manager") . please help
I would suggest uninstalling the app and reinstall it again.
Please select setup manually and enter the Wi-Fi credentials manually.
Also please make sure that the mobile phone is connected with Arris's network while setup the SBC app.
http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Wi-Fi-Cable-Modem-Setup
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