First off, my phone says I have connection, but router says I'm not online, no blue light, nothing. My phone, and apps work though. I get connected to my ring device just fine. Now my husband, and daughter, cannot connect at all for 2 days now. I've unplugged from wall, etc., and nada. My ISP said he shows I'm connected. On my settings, where it says I'm connected, has a lock icon, how do I get rid of that? Could it be why my family can't connect? Nope, not savvy with this stuff
Solved
SBG7600ac2 No internet connection
- The Many
Best answer by SURFboard Moderator
Hello Juliemill67
If the modem lights are off and it says you are not connected or not connecting on few devices we would suggest you to perform hard reset on the modem to isolate issue But after resetting the modem will go to default setup any custom settings will be removed so use the default network name and password to connect to your network. After resetting if you are still facing same issue we would suggest you to try re provisioning modem by contacting your internet service provider so provisioning will configure the modem completely and it will help you in getting internet back.
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- Wi-Fi Warriors
- 3642 replies
- Answer
Hello Juliemill67
If the modem lights are off and it says you are not connected or not connecting on few devices we would suggest you to perform hard reset on the modem to isolate issue But after resetting the modem will go to default setup any custom settings will be removed so use the default network name and password to connect to your network. After resetting if you are still facing same issue we would suggest you to try re provisioning modem by contacting your internet service provider so provisioning will configure the modem completely and it will help you in getting internet back.
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