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send/receive light blinking SBG6950AC2

  • June 1, 2023
  • 2 replies
  • 2037 views

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The send receive light is blinking on my device. In the book it says it's does that when it's updating the modem but it's been over an hour now. And it is still blinking. I have power down the device a couple times and nothing has worked. 

Best answer by SURFboard Moderator

Hello Clown69,

When the send/receive lights are blinking then it shows that cable signal levels are not on acceptable range .

Follow the link below to check the cable signal levels : 

http://arris.force.com/consumers/articles/General_FAQs/SBG6950AC2-Cable-Signal-Levels

Do screen share the downstream channels  highest and lowest power levels and SNR and upstream channels highest and lowest power levels .

This topic has been closed for replies.

2 replies

plemans
Juggernaut
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  • Juggernaut
  • June 2, 2023

Have you checked with your ISP? 


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Hello Clown69,

When the send/receive lights are blinking then it shows that cable signal levels are not on acceptable range .

Follow the link below to check the cable signal levels : 

http://arris.force.com/consumers/articles/General_FAQs/SBG6950AC2-Cable-Signal-Levels

Do screen share the downstream channels  highest and lowest power levels and SNR and upstream channels highest and lowest power levels .