I attempted to set up a USB drive on a Arris Surfboard Modem/Router SBG6950AC2. I was able to map a drive on my PC to the USB drive on the modem/router. I was able to navigate to the drive and to several folders I had created on the drive (when it was inserted on my PC).
I am not able to create a folder on the drive. I am also not able to copy files over to the drive or to the folders on the drive. It appears to be a permissions issue. I opened up the access to everyone, but was still unable to create a new folder or copy a file to the drive.
I followed the steps outlined in this document:
https://arris.my.salesforce-sites.com/consumers/articles/Knowledge/SBG6950AC2-USB-Media-Sharing/?l=en_US&fs=RelatedArticle#:~:text=Connect%20USB%20Storage%20Device,USB%20storage%20device%20if%20applicable.
Any ideas on what I might be doing wrong?


