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Unable to reset the modem - SBG6950AC2

V
The Many
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Modem will not reset. Only 1 light is on. 

Best answer by SURFboard Moderator

Reset button is available in SBG6950AC2 . You can locate the reset button at the back side of the modem, it looks like very tiny hole.

For your reference, Let me share you the link:

http://arris.force.com/consumers/articles/General_FAQs/SBG6950AC2-Factory-Reset

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3 replies

plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • 2274 replies
  • October 31, 2023

What light is on? 

are you pushing and holding reset for at least 15 seconds while its powered on? 

What happens when you do so? 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
V
The Many
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  • vraynor1The Many
  • Author
  • The Many
  • 1 reply
  • October 31, 2023

Power light is on. No reset button. I unplugged for 5 minutes and then plugged back in. 

S
Wi-Fi Warriors
Forum|alt.badge.img+42

Reset button is available in SBG6950AC2 . You can locate the reset button at the back side of the modem, it looks like very tiny hole.

For your reference, Let me share you the link:

http://arris.force.com/consumers/articles/General_FAQs/SBG6950AC2-Factory-Reset

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