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I cannot access USB external hard drives through my device (SBG6950AC2). Have tried several different USB hard drives. I think there’s supposed to be a (green) light on the modem/router indicating a device. No light is illuminated.

is the usb in the correct format? 

General FAQs: SBG6950AC2: USB Media Sharing (salesforce-sites.com)

 

Thank you for the reply. After seeing this, I’m not sure.

The devices all worked with other computers.

I’ll have to look into this further.

I so appreciate your help.

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