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2.4G wifi disappear SBG8300

  • September 7, 2023
  • 3 replies
  • 176 views
P
The Many
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Hello, 

I just got a new SBG8300, 2.4G wifi appeared at the beginning, but after changing the SSID and password, it disappeared. I have tried General FAQs: SBG8300: Changing the Wi-Fi Channel (salesforce-sites.com) to change channel to 1,6,11, none works. 

I did setup 2.4G Security Mode as “Open”,  didn’t work.  Reset didn’t work either.

Also, my “Wi-Fi Spectrum Analyzer” doesn’t show any results after scanning, both 2.4G and 5G options. 

5G is working very well, just no 2.4G at all. 

I have saw a few topics here about this 2.4G problem, I guess this might be a defect, not really a channel conflict issue,  do we have a final solution for it now? 

Thanks!

Best answer by SURFboard Moderator

If you were unable to locate Wi-Fi 2.4Ghz, after customizing the credentials, make sure that you would differentiate the network name from 2.4Ghz to 5Ghz.

If it's the same, differentiate it. That helps to locate two different networks 2.4Ghz and 5Ghz.

To change the Wi-Fi credentials, find the below link:

http://arris.force.com/consumers/articles/General_FAQs/SBG8300-Changing-the-Wi-Fi-Name-and-Password

 

This topic has been closed for replies.

3 replies

plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • September 7, 2023

do you have bandsteering enabled?

https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SBG8300-Band-Steering-Setup

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
P
The Many
Forum|alt.badge.img
  • poslabThe Many
  • Author
  • The Many
  • September 7, 2023

No, it’s disabled. 

S
Wi-Fi Warriors
Forum|alt.badge.img+42

If you were unable to locate Wi-Fi 2.4Ghz, after customizing the credentials, make sure that you would differentiate the network name from 2.4Ghz to 5Ghz.

If it's the same, differentiate it. That helps to locate two different networks 2.4Ghz and 5Ghz.

To change the Wi-Fi credentials, find the below link:

http://arris.force.com/consumers/articles/General_FAQs/SBG8300-Changing-the-Wi-Fi-Name-and-Password

 

SURFboard Community Moderator Team
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