I bought a new arris sbg8300 modem. When using it every 48 hours it disconnects the internet the light is still green and I have to unplug and plug the modem back to work again. It disconnects exactly same time all the time. I was thinking because on my arris app there is zero my devices connected, it thinks nothing is on so it stop connecting. I can’t add any devices on the app because are no choices to add my devices. When logging on arris on my computer it show what is connected. I rest the modem and that didn’t work. Any idea?
I already factory rest the modem and that didn’t fix the problem.
- VIP
- 2186 replies
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26 April 2024
Since you are experiencing intermittent internet connections, let us know whether the issue is with a wired or wireless connection.
If the issue is with both wired and wireless connections, I suggest you to check the cable signals to make sure they are all-in range.
http://arris.force.com/consumers/articles/General_FAQs/SBG8300-Cable-Signal-Levels
Should I return the modem if it not in range what modem I should get for it to work?
- VIP
- 2186 replies
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27 April 2024
If the signals are not within range, I suggest contacting the internet service provider and asking them to adjust the cable signals within a range.
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