ive tried too access my user interface but no luck. it says i have an unsupported browser so i downgraded to the minimum it asks for and still no luck. i know my credentials are correct when login but its not letting me login. i havent changed the password infact ive never been able to login at any point.
Answer
bad gateway
- The Many
Best answer by SURFboard Moderator
When logging into the web-based interface (GUI) of the SBG8300 for the first time, you would have been prompted to create a login password.
If you have forgotten the password, the solution is to perform a factory reset on the gateway. After the reset, you can access the interface again, and it will prompt you to create a new password.
If you prefer to complete the setup using the web-based interface (GUI) after the reset, please follow the steps provided in the link below:
http://arris.force.com/consumers/articles/knowledge/G34-G36-Web-Manager-First-Time-Login
But if it prompts you for an email address and password, it means the credentials are managed through the Surfboard Central app.
Note: The Surfboard Central app syncs with the GUI during the initial setup process.
In this scenario, to retrieve the GUI login password from the app, please refer to the link below for instructions on how to find the password.
http://arris.force.com/consumers/articles/knowledge/SURFboard-Central-Web-Manager-Access
This topic has been closed for replies.
- Wi-Fi Warriors
- Answer
When logging into the web-based interface (GUI) of the SBG8300 for the first time, you would have been prompted to create a login password.
If you have forgotten the password, the solution is to perform a factory reset on the gateway. After the reset, you can access the interface again, and it will prompt you to create a new password.
If you prefer to complete the setup using the web-based interface (GUI) after the reset, please follow the steps provided in the link below:
http://arris.force.com/consumers/articles/knowledge/G34-G36-Web-Manager-First-Time-Login
But if it prompts you for an email address and password, it means the credentials are managed through the Surfboard Central app.
Note: The Surfboard Central app syncs with the GUI during the initial setup process.
In this scenario, to retrieve the GUI login password from the app, please refer to the link below for instructions on how to find the password.
http://arris.force.com/consumers/articles/knowledge/SURFboard-Central-Web-Manager-Access
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.