Have a SBG 8300 gateway and I am unable to connect to my work server. Internet connection is fine. I unfortunately have basically no understanding of how this works. My IT person says it’s a xfinity problem, xfinity says it’s a modem problem. Which I believe because I can log on everywhere but home.
Best answer by plemans
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+40
You didn’t really give us much to go off. How do you log into your remote work server?
What service are you using?
Are you using a vpn?
I use netextender, but when I enter my ID and password it spools for about 3 minutes and then gives me the message error server is not reachable. My IT guy says there is no route to the ip address 173.163.157.233. I have xfinity internet service and I have no problems with the internet. I can also log on to the netextender when I am not using my home internet.
+40
Netextender? From sonicwall? its a vpn software.
Did you check with them if there’s any specific ports or settings needed to be opened?
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