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can't activate/connect new SBG8300 through WOW

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WOW cable internet can't recognize my Surfboard SBG8300 in order to activate/connect.  They keep telling me they can't see it on their end.  I'm trying to quit renting their gateway so I know that my coax works fine since I just move it to the new Surfboard.  Please help.

Best answer by plemans

Are you using any splitters, amplifiers, or signal attenautors? If so, remove them from the line and direct connect the SBG8300 to right where the coax comes into the home. 

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plemans
Juggernaut
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  • July 7, 2022

Are you using any splitters, amplifiers, or signal attenautors? If so, remove them from the line and direct connect the SBG8300 to right where the coax comes into the home. 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
plemans
Juggernaut
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  • plemansJuggernaut
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  • July 13, 2022

Were you able to get it activated? 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps

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