Can't port forward - no admin password on web access

Question

So. Got my SBG8300. Need to port forward on it.

This page https://arris.my.salesforce-sites.com/consumers/kA5Qi0000003RuiKAE says you use the web portal. Great, it needs a password I don’t have. Now this page: https://arris.my.salesforce-sites.com/consumers/articles/knowledge/SBG8300-Web-Manager-First-Time-Login says there was a redirect page. Great, that never happened. Now this topic right here:

says it’s the same as the app. Except the app doesn’t have a password. I tap logout, I tap login, I’m logged in. No password.

So what the heck?

cantgetaname · Accepted Answer

Allright! Got the password! Appreciate it! Small thing?

https://arris.my.salesforce-sites.com/consumers/articles/knowledge/SURFboard-Central-Port-Forwarding-Setup

This guide is wrong. There is no “general settings” under Network Settings under My Network. All I have under Network Settings is LAN IP Address, WAN IP Address, Wi-fi Radio Settings, Wi-fi Band Steeing, and Time Zone.

Gonna try on the web interface.

SURFboard Moderator · Answer

During the initial setup of the SBG8300, you’ll be prompted to create a password to access its web interface. If you forget this password, we recommend performing a factory reset on the gateway by pressing and holding the reset button on the back of the device for about 10–15 seconds.

If you have already set up the Surfboard Central app, you can manage port forwarding directly through the app. Additionally, the app will display the password for the web interface.

Please refer to the link below for instructions on how to retrieve the web interface password using the Surfboard Central app:

https://arris.my.salesforce-sites.com/consumers/articles/knowledge/SURFboard-Central-Web-Manager-Access

You can also find detailed steps for configuring port forwarding through the Surfboard Central app at the link below:

https://arris.my.salesforce-sites.com/consumers/articles/knowledge/SURFboard-Central-Port-Forwarding-Setup

Sign up

Login to the community

Scanning file for viruses.

This file cannot be downloaded