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Answer

Connected devices not listed on SBC app - SBG8300

  • October 21, 2024
  • 1 reply
  • 115 views

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Only one of 20+ devices show online on the app

Best answer by SURFboard Moderator

In this case can you please try checking on the modem GUI for your connected device list and also please check whether the devices which are connected to 2.4 and 5G is not showing on the network list and also if you have devices connected to the modem directly to the modem ethernet port you can check on the GUI of the modem through the surfboard central app.

http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Web-Manager-Access
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1 reply

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In this case can you please try checking on the modem GUI for your connected device list and also please check whether the devices which are connected to 2.4 and 5G is not showing on the network list and also if you have devices connected to the modem directly to the modem ethernet port you can check on the GUI of the modem through the surfboard central app.

http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Web-Manager-Access