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Hello, I can’t seem to connect to 2.4 but connects to 5g network. 

what happens when you try to connect to the 2.4gh? 

Are you using bandsteering on the sbg8300? 

https://arris.my.salesforce-sites.com/consumers/articles/General_FAQs/SBG8300-Band-Steering-Setup#:~:text=Band%20Steering%20improves%20Wi%2DFi,GHz%20support%20to%20connect%20to.

 

 

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