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First time activation Xfinity no internet access

  • October 19, 2023
  • 2 replies
  • 160 views

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SBG8300 first time activated with provider, no internet access. Sevice rep came to house checked all and says his part is all good. Still no internet. Why?

Best answer by SURFboard Moderator

Since you are not having internet connection after activated the modem, I suggest you to follow the troubleshooting steps in the below given link:

http://arris.force.com/consumers/articles/General_FAQs/SBG8300-Troubleshooting-Internet-Connection

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2 replies

plemans
Juggernaut
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  • Juggernaut
  • October 20, 2023

Got a screensnip of the cable connections page and event logs? 

Those help. 

You can also check with arris if its brand new


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Since you are not having internet connection after activated the modem, I suggest you to follow the troubleshooting steps in the below given link:

http://arris.force.com/consumers/articles/General_FAQs/SBG8300-Troubleshooting-Internet-Connection