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First time activation Xfinity no internet access

  • 19 October 2023
  • 2 replies
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SBG8300 first time activated with provider, no internet access. Sevice rep came to house checked all and says his part is all good. Still no internet. Why?

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Best answer by SURFboard Moderator 15 November 2023, 02:58

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Userlevel 6
Badge +40

Got a screensnip of the cable connections page and event logs? 

Those help. 

You can also check with arris if its brand new

Userlevel 5
Badge +41

Since you are not having internet connection after activated the modem, I suggest you to follow the troubleshooting steps in the below given link:

http://arris.force.com/consumers/articles/General_FAQs/SBG8300-Troubleshooting-Internet-Connection

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