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Question

Hand down the worst experience getting help ever!

  • October 25, 2025
  • 2 replies
  • 25 views

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1 surfboard app not working

2 can’t find out if my wi-fi modem is under warranty for tech support because it won’t recognize the serial number

3 the “premium” tech support number hangs up every time

4 can’t find the answer in the community

I tried to use the surfboard app and there is no log in it just says get started and every path I go with the get started there is a problem. This is the worst experience i have ever had trying to get help with something

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2 replies

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We apologize for the inconvenience. Could you kindly confirm the product’s model number? For further assistance, we’ve reached out to you via private message


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SBG8300