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Question

No Internet Connection

  • January 11, 2023
  • 3 replies
  • 112 views

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I am trying to set up my Gateway and it says I have no internet connection. When I sign in as an admin, the WAN address is inactive. Does someone know how I can properly set up the internet part of my gateway? Thanks! 

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3 replies

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Hello CDCalef5,

 

The WAN address is showing as inactive it just indicates that your arris gateway is not receiving any public IP from the service provider.

If this a first-time installation? In this case, please contact your service provider to activate the modem.

 

Please let us know if this helps!


plemans
Juggernaut
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  • Juggernaut
  • 2236 replies
  • January 12, 2023

LIke @SURFboard_Moderator says, you might need to contact your ISP. 

Did you get it provisioned by your ISP? 

And ensure the coax you connected it to is active (from your isp)?

 


  • The Many
  • 1 reply
  • January 19, 2023

My Posefly router’s internet is not working.  How can you solve the problem?


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