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No internet upon SBG8300 activation

  • 16 October 2023
  • 2 replies
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I worked with Xfinity to setup my new SBG8300 but can’t connect to internet.  Is that an Xfinity issue?  Thank you.

 

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Best answer by SURFboard Moderator 20 October 2023, 22:39

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Hello tsgawlak

                          In this case to proceed further we need more details to assist you better

                          » LED light status on the modem

                          » Do you have devices connected to modem WIFI network?

                          » On Xfinity application what is the modem status is that online or offline?

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Xfinity ultimately helped me resolve.  Thank you.