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Question

Problem connecting devices to SBG8300

  • 28 February 2023
  • 3 replies
  • 114 views

I am totally not technology savvy. My problem is connecting 3 mini Blink cameras and 2 older laptops to the SBG8300. I reset the mini Blinks and they won’t recognize the 8300 unless I unplug the router for 10 seconds. Then they may or may not recognize it, and when they do I enter the wifi password. Then they disconnect a few minutes later. Same with the older laptops. I have 2 laptops, 2 phones, and smart TV that have successfully connected without problems. Any idea’s why these camera’s and older laptops don’t connect. The problem started immediately after setting up the 8300. Hopefully this makes sense.

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3 replies

Userlevel 6
Badge +40

Have you tried changing the 2.4ghz channels wireless channels? Try 1-6-11 for channels. 

 

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How do I change channels? Sorry for my ignorance. Thanks

Userlevel 6
Badge +40

You can find the manual here: 

https://arris.my.salesforce-sites.com/consumers/ConsumerProductDetail?p=a0h0c00000P1guoAAB&c=SURFboard#panel3

 

it goes over logging into the router and changing settings on it.