problems with sbg8300 router causing disconnects

Question

This post is referring to my past posting in this forum topic titled “intermittent disconnects SBG8300”.

I am interested in finding out if there is/are any settings for the router portion of the modem that could have an affect on disconnects I am receiving when gaming.

I have narrowed it down to the router being at the root of my problem.

I had set-up “enable bridge mode”, which completely bypasses the router for a direct connect through the modem and experienced no disconnects.

Any help would be appreciated.

Also, it is still under warranty. Is there a way for me to contact Arris directly for tech support or does their warranty only pertain to repair and or replacement?

MisterRand · Accepted Answer

Following the last disconnect,(after setting up the dedicated IP address) I cleared the DNS cache and reset/renewed the DNS address using the following commands in the Command Prompt.

ipconfig /release
ipconfig /renew
ipconfig /flushdns
ipconfig /registerdns

After completing these commands, restarted the computer before loading and playing the game.

After 3 days of testing, I think this problem may have been resolved.

MisterRand · Answer

**Update**
Got ahold of Arris tech support yesterday and was directed to setup a dedicated IP address for the computer I use for gaming. Done

Had a server disconnect today after 1.5 hrs of game play and another after 15 minutes.

Thought this would have taken care of the problem.
Guess it doesn’t look that way.

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