Been having around 1% packet loss for a while now and I think it may be the modem/router. I have ethernet and got a new cable (my ISP is Xfinity). They told me that “a few percent packet loss is normal” which doesn’t make sense because I am hard wired. Is the PUMA 7 chipset inside causing this?
Attached below are 2 pictures of a packet loss test.
👍Thanks I would appreciate any help
![](https://uploads-us-west-2.insided.com/commscope-us/attachment/2c6feb97-051d-48c3-8025-d4f55b34eee4.png)
![](https://uploads-us-west-2.insided.com/commscope-us/attachment/cb660e5f-38da-4c17-aa90-615e8f83279f.png)