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I recently installed an SBG3800.  The Surfboard Web Manager only shows 9 connected devices; the Surfboard Central iOS app shows 0 connections.  I can see all 12 connections on the Fing app.  I have tried restarting the modem.

 

Hardware Revision: 6
Software Image Name:AR01.02.078.04_092820_711.NCS.10
Firmware Version:01.02.078.04.NCS
RDK-B-LLC:rdkb-20171127
SDK:7.1
Wi-Fi Driver:4.7.23.30.4.0

Comparison of results from Fing, Web Manager, and iOS app.  I can understand why the modem and router aren’t in the Web Manager connections however I don’t understand why the TVs ae missing and why the app shows none.

 

Could you let us know the SBC app version?

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