I recently installed an SBG3800. The Surfboard Web Manager only shows 9 connected devices; the Surfboard Central iOS app shows 0 connections. I can see all 12 connections on the Fing app. I have tried restarting the modem.
Comparison of results from Fing, Web Manager, and iOS app. I can understand why the modem and router aren’t in the Web Manager connections however I don’t understand why the TVs ae missing and why the app shows none.
Could you let us know the SBC app version?
Version 4.3.4. I downloaded from the iOS App Store when I installed the modem.
Could you try to setup the SBC app on different mobile phone (Android) and check whether the connected devices are listed.
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