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SBG8300 fixes for rubber banding and call problems

  • 12 February 2024
  • 6 replies
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Restarting modem, pc does not work, the problem is getting progressively worse, and app does not change settings.

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Best answer by plemans 14 February 2024, 16:50

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Are you facing slow speed issue on the devices connected to the modem network or internet dropping on the gaming devices alone?

SURFboard Community Moderator Team
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packet loss or dropping on the pc.

plemans
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Do you have a screensnip of the cable connections page and event logs?

Is it only on wifi you have issues or is it wired devices as well?

 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 1.4gig/240mbps
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As you had mentioned there is a packet loss and dropping on the pc, lets check the cable signal levels by clicking the below link for wired internet:

http://arris.force.com/consumers/articles/General_FAQs/SBG8300-Cable-Signal-Levels

If Wi-Fi is dropping please click the link to change the Wi-Fi channels :

http://arris.force.com/consumers/articles/General_FAQs/SBG8300-Changing-the-Wi-Fi-Channel

 

 

SURFboard Community Moderator Team
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Do you have a screensnip of the cable connections page and event logs?

Is it only on wifi you have issues or is it wired devices as well?

 

i tried to send a file of it, screenshot, or pasted edition of the logs but neither would send and now i acccidentally clicked your solution as the response while responding using mobile

As you had mentioned there is a packet loss and dropping on the pc, lets check the cable signal levels by clicking the below link for wired internet:

http://arris.force.com/consumers/articles/General_FAQs/SBG8300-Cable-Signal-Levels

If Wi-Fi is dropping please click the link to change the Wi-Fi channels :

http://arris.force.com/consumers/articles/General_FAQs/SBG8300-Changing-the-Wi-Fi-Channel

also it's both the wired and wireless connection as an update...

 

plemans
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NO worries. We still get replies so you can reply here. 

You should be able to attach them 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 1.4gig/240mbps
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