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SBG8300 remote management

  • 6 April 2024
  • 3 replies
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How can I remote manage my SBG8300?  It’s in router mode and the only way I can reach it is via directly plugging into the back panel. I can access it over the WAN on the public IP nor via the LAN on the same IP.   Even the Arris app on my phone fails to find it.

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Best answer by SURFboard Moderator 10 April 2024, 01:04

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Userlevel 5
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SBG8300 doesn't have a remote control option on this modem setup or configuration. Even on the surfboard central app there is no option for emote control but that will be added in the future.

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Thank you for the reply.
Regarding the app, how does it find the IP of the modem when I am on my L2 LAN?  Does it matter if the LAN is L3?  I can’t get the app to work either and the only way for me to reach the modem on my LAN is via browser where i can plug in the IP.

Userlevel 5
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It is the standard IP address for the modem. So, you can access it either on LAN2 or LAN3.