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Question

SGB8300 unable to connect to ISP

M
The Many
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Unable to Display Equipment

We're unable to display your Spectrum equipment due to a possible disconnection or pending activation. If you have your own equipment, please contact the manufacturer for assistance. Reference Code: NETEQ-1001

    4 replies

    plemans
    Juggernaut
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    • plemansJuggernaut
    • Juggernaut
    • 2206 replies
    • March 19, 2025

    Did you call spectrum and have it activated? 

    Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
    M
    The Many
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    • Muhrace1The Many
    • Author
    • The Many
    • 3 replies
    • March 19, 2025

    Hi ​@plemans it was already activated and l have been using it for over a year now. Everything was ok yesterday and only got this message from spectrum today after l discovered l have not wifi. The both lights are green. In surfboard central app, connected device is 0.

     

    M
    The Many
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    • Muhrace1The Many
    • Author
    • The Many
    • 3 replies
    • March 19, 2025

    I have rebooted the modem, and still didn't get it connected or access isp for wifi

    M
    The Many
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    • Muhrace1The Many
    • Author
    • The Many
    • 3 replies
    • March 19, 2025

    ​@plemans thank you for the help. I reach out to spectrum and requested for a reactivation of modem. They did a reset and it's working now.

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