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slow internet speed SBG8300

Sparklight tested everything and said was good on their end and that it is our modem. Anyone have suggestions?

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Best answer by SURFboard Moderator 18 September 2023, 21:28

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Userlevel 5

+41

SBG8300 modem can support up to 1Gbps speed. Following questions will help us in isolating issue

» so may i know your current speed plan.

» Are you getting slow speed on wifi connected device or even on direct connected device.

» May i know What speed you are getting on direct connection?

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