My brand new surfboard 8300, runs at ~ 100f . This is on a shelf with nothing around it. Picked up a small desk fan and that keeps the Modem at 75f or so, but the fan needs to run constantly,
Surfboard 8300 overheating issue
Userlevel 6
+40
- Legends
- 1593 replies
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21 July 2023
Its not unusual for devices to run around that 100f mark. My RAXE500 runs around that temp but its a little newer and higher powered.
One thing you can check though is the modem signal level. to high of a signal can cause them to run warm.
(a screen snip helps)
And a fan is never a bad idea. I’ve used laptop coolers before on my more expensive routers/gateways to cool them as heat is the death of electronics
- Guardians of the Gateways
- 2854 replies
-
21 July 2023
- Answer
Hi Reklund,
As you had mentioned the modem temperature runs from -100f and 75f with the help of a fan, please check if the modem is hot to the touch (not bearable) then would advise disconnecting the modem and contacting arris by reaching arris.com/consumersupport.
If you have any questions let us know.
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