I just downloaded the app, to try and run a speedtest, but my app is showing the wrong device connected.
I have a SBG8300, black modem/router. I set this up via the web portal, but when I logged into the app, it is showing it as an S33 white modem only.
This is preventing me from doing a wifi speedtest.
Anyone else having this issue, or know why it's happening?
Best answer by SURFboard Moderator
Hello spitfir23,
Make sure you are using the below mentioned link to access the Surfboard Central App:
http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Wi-Fi-Cable-Modem-Setup
Let us know if this helps.
Hello spitfir23,
Make sure you are using the below mentioned link to access the Surfboard Central App:
http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Wi-Fi-Cable-Modem-Setup
Let us know if this helps.
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