I just downloaded the app, to try and run a speedtest, but my app is showing the wrong device connected.
I have a SBG8300, black modem/router. I set this up via the web portal, but when I logged into the app, it is showing it as an S33 white modem only.
This is preventing me from doing a wifi speedtest.
Anyone else having this issue, or know why it's happening?
Hello spitfir23,
Make sure you are using the below mentioned link to access the Surfboard Central App:
http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Wi-Fi-Cable-Modem-Setup
Let us know if this helps.
Yes that is the app in question that is showing the S33. Picture attached.
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