I’ve been talking to my internet provider about how I’m only running two PS4 devices, one LAN wired and one on WiFi. I’ve been trying to reset my connection several times for my 1,000 gig network plan, and I’ve been told they can connect modem, but they can’t connect router within my device. I’ve been told to connect the manufacturer aka ARRIS to help with this situation. HELP please
Troubleshooting my router for the SBG8300
- Guardians of the Gateways
- 2854 replies
-
11 June 2023
- Answer
Hello DamienTheAsian,
The product that you have is a Gateway device(sbg8300) that is a combination of modem and router .
Contact your Internet Service Provider and inform it is a single device which contains modem and router together and its not two devices where the modem and router are different .
Could you let us know the exact issue you are facing now?
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.