I downloaded the Surboard app and try to register but I was never given the chance to create a password. When I try to access the 192.168.0.1 it asks for an email and password. How do I create a password so I can access the settings in my modem/router?
Thanks.
Best answer by SURFboard Moderator
More importantly connect your phone to the Wi-Fi and check if the internet connection is working.
Note: The Surfboard Central app syncs with the web interface (GUI), so if the app isn’t set up correctly, it can cause the GUI to become misconfigured.
If the GUI page asks for an email address and password for login, it indicates the page is misconfigured. We recommend performing a factory reset. Hold down the Reset button for at least 10 seconds and then release it to reset the gateway. Wait for it to boot up.
After confirming everything is working, start the setup process on the app again. For your reference, please find the link below for the steps to set up the app.
http://arris.force.com/consumers/articles/knowledge/SURFboard-Central-Wi-Fi-Cable-Modem-Setup
More importantly connect your phone to the Wi-Fi and check if the internet connection is working.
Note: The Surfboard Central app syncs with the web interface (GUI), so if the app isn’t set up correctly, it can cause the GUI to become misconfigured.
If the GUI page asks for an email address and password for login, it indicates the page is misconfigured. We recommend performing a factory reset. Hold down the Reset button for at least 10 seconds and then release it to reset the gateway. Wait for it to boot up.
After confirming everything is working, start the setup process on the app again. For your reference, please find the link below for the steps to set up the app.
http://arris.force.com/consumers/articles/knowledge/SURFboard-Central-Wi-Fi-Cable-Modem-Setup
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