app won’t send confirmation code

  • 18 April 2023
  • 1 reply


Very frustrating trying to get the modem to work with XFinity. I am about ready to ship this piece of junk back. Spent hours troubleshooting it and still sketchy set up. 
Right now, trying to use the app and get to the point where it says ‘enter confirmation code’ but the app isn’t sending one. 
It baffles me why the instructions are not better and being many people use XFinity, should be a no brained. Take my money and produce bad products… 

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1 reply

Userlevel 5
Badge +41

Hello Babuz1

                         We understand that you are unable to setup the Surfboard central application, in this case we would suggest you to check on your spam and junk box on your email to make sure whether you have received or not.