cant see connected devices remotely on surfboard app (7400 cable modem)

  • 19 March 2023
  • 1 reply


On Surdboard apps, I can’t see the connected devices remotely ( connected to a friends wifi or on cell connection.

it only shows the list at home when connected to my own wifi. I ha à iPhone 12

am I missing a configuration ??

my friend has the same cable/router and it works on his android phone !

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1 reply

Userlevel 5
Badge +41


Dear Gamelinj


We understand that you are not able to connect remotely on Surfboard app . Sorry to inform that the remote management is disabled on the SBG7400AC2.

Hence ,users will be unable to remotely access the web manager or with the SBC app.

Hope this information helps .