I purchased a new modem/router combo but the old one still appears on my account. How do I delete it? It actually says NEW next to the old one.
Solved
Removing Old Equipment from Account
- The Many
Best answer by SURFboard Moderator
Do check and confirm the account you are mentioning belongs to either ISP (Internet Service Provider)or SURFboard Central App
For the SURFboard Central App click on the below link for the first time: setup:
http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Wi-Fi-Cable-Modem-Setup
If it is your ISP account contact them and inform them to remove or deactivate the old modem (with HFC MAC ID) and add the new modem/router combo (with HFC MAC ID) and activate it.
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- Wi-Fi Warriors
- 3583 replies
- Answer
Do check and confirm the account you are mentioning belongs to either ISP (Internet Service Provider)or SURFboard Central App
For the SURFboard Central App click on the below link for the first time: setup:
http://arris.force.com/consumers/articles/General_FAQs/SURFboard-Central-Wi-Fi-Cable-Modem-Setup
If it is your ISP account contact them and inform them to remove or deactivate the old modem (with HFC MAC ID) and add the new modem/router combo (with HFC MAC ID) and activate it.
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