I have been using the app for more than a year. It recently stopped working with my devices and my satellite devices have ceased connection. (I have multiple W31’s using these with a SBG6580 modem). I have reloaded software and reset the devices and modem multiple times.
The mobile app will not complete setup of the W31 devices.
Best answer by danwdawson
This is now resolved. I was getting various errors. Went back and reset all, as well as the modem (Arris SBG6580).
Worked after that.
Thanks,
+9Hello
Are you getting any error codes? Did you notice any changes when you lost the connection?
Also, I can see that you reset your devices. Did you remove your devices from the app before resetting them?
This is now resolved. I was getting various errors. Went back and reset all, as well as the modem (Arris SBG6580).
Worked after that.
Thanks,
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