Previously the application worked correctly, now it no longer works, I already did a factory reset and I can't get it to work I need a solution

Previously the application worked correctly, now it no longer works, I already did a factory reset and I can't get it to work I need a solution
Best answer by SURFboard Moderator
Arris supports only the retail products that are available on surfboard.com but not the ISP-leased products.
Please contact your ISP(Internet Service Provider) for the same.
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