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Arris SGV2482AC - Xfinity can't provision the phone

  • December 11, 2023
  • 1 reply
  • 119 views

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Xfinity did an update to their system.  The phone does not work now.  Xfinity says it is not their problem.  The internet works just fine.

Best answer by SURFboard Moderator

As a device manufacturer we can provide technical support only for the internet connection and we don't have option to help you on the phone connection. So please make sure whether the phone connection is activated, provide MTA MAC address mentioned on the modem label to your internet service provider for phone port activation. 

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1 reply

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As a device manufacturer we can provide technical support only for the internet connection and we don't have option to help you on the phone connection. So please make sure whether the phone connection is activated, provide MTA MAC address mentioned on the modem label to your internet service provider for phone port activation.