I have reset back to factory setting multiple times. I have no wifi from the surfboard or connection from the ethernet ports to my desktop. However, I do have connection from the ethernet port to my Google Mesh. I have been on customer support with Xfinity and they said everything looks ok on their end. Arris wants me to purchase a service contract of $40 to fix it. I might as well just buy a new one at that price. Any ideas?
+41- Juggernaut
- 2214 replies
Seems like its in modem only/bridge mode.
Are you able to log into it and check it?
why do you want its wifi enabled if you’re using the google mesh? That’ll just put you in a double nat
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.