Question

Arris SVG2428AC slow. Also, 5g network no visible for sign-on.

I don’t know how to restore defaults or if that would help.

suggestions?

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Userlevel 5

+41

Hello Neil,

We understand that you are facing a slow speed and also your 5Ghz Wifi name is not seen on the list of Wifi Settings.

Kindly do a reset such that the modem will go back to the default credentials .

To do the reset please follow the below link:

http://arris.force.com/consumers/articles/General_FAQs/SVG2482AC-Factory-Reset

Let us know if you have any more queries .

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