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i could not access my modem/router account

  • October 15, 2025
  • 1 reply
  • 41 views
N
The Many
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i have SVG2482AC ARRIS modem/router , in use for several years. because i changed xfinity account,

my eero devices did not work. then I went in the web 10.0.0.1 and unknowingly changed the setting to 

bridging mode. i lost internet. then i had to reset the modem for it to get wifi again. at that moment, I went to 10.0.0.1 web again to remove the bridging . but i could not get full access to my account. it says my account credentials are incorrect. i tried different combinations- like admin/admin, admin/password etc without luck. i even used the internet SSID and password written in the modem. 

please help me. 

Nishan

Best answer by SURFboard Moderator

If you performed a proper factory reset, you would have lost internet connectivity, and your network names should have reverted to their default settings.

A factory reset reconfigures the gateway and undoes any custom changes you previously made. As a result, the network names return to their default state, and you must reconnect to them. However, even after connecting, you won’t have internet access until you customize the network settings again and re-establish the internet connection.

Based on your description, it seems the factory reset may not have been completed correctly.

This topic has been closed for replies.

1 reply

S
Wi-Fi Warriors
Forum|alt.badge.img+42

If you performed a proper factory reset, you would have lost internet connectivity, and your network names should have reverted to their default settings.

A factory reset reconfigures the gateway and undoes any custom changes you previously made. As a result, the network names return to their default state, and you must reconnect to them. However, even after connecting, you won’t have internet access until you customize the network settings again and re-establish the internet connection.

Based on your description, it seems the factory reset may not have been completed correctly.

SURFboard Community Moderator Team
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