I having using issues with intermittent internet connectivity.
I have the Arris Surfboard Model: SVG2482AC
only had it for 3 years. Does the router need a firmware update. I been doing the power cycles it does work for a while. If there any other solutions??
Best answer by SURFboard Moderator
Are the internet drops happening only over Wi-Fi, or are you experiencing them with wired connections as well?
If the issue is only with Wi-Fi, make sure that the SVG2482AC is placed in an elevated position and away from obstacles like concrete walls or microwave ovens, as these can interfere with the Wi-Fi signal and weaken the connection.
If the issue occurs on both Wi-Fi and wired connections, we recommend checking the cable signal levels within the gateway. If the signal levels are out of the acceptable range, they can lead to the kind of connectivity issues you're experiencing.
When the signal levels are within the recommended range, your modem can maintain a stable, high-quality connection to the internet
Please refer to the link below for instructions on how to check your cable signal levels:
https://arris.my.salesforce-sites.com/consumers/articles/knowledge/SVG2482AC-Cable-Signal-Levels
The cable signal levels displayed on the interface page reflect the signals being transmitted by your Internet Service Provider (ISP).
If you notice that these signal levels are outside the recommended range, we suggest contacting your ISP to have them reviewed and adjusted accordingly.
While ISPs may have their own approved signal ranges, for this gateway to function properly, the signal levels must align with the acceptable values outlined in the reference article provided.
Are the internet drops happening only over Wi-Fi, or are you experiencing them with wired connections as well?
If the issue is only with Wi-Fi, make sure that the SVG2482AC is placed in an elevated position and away from obstacles like concrete walls or microwave ovens, as these can interfere with the Wi-Fi signal and weaken the connection.
If the issue occurs on both Wi-Fi and wired connections, we recommend checking the cable signal levels within the gateway. If the signal levels are out of the acceptable range, they can lead to the kind of connectivity issues you're experiencing.
When the signal levels are within the recommended range, your modem can maintain a stable, high-quality connection to the internet
Please refer to the link below for instructions on how to check your cable signal levels:
https://arris.my.salesforce-sites.com/consumers/articles/knowledge/SVG2482AC-Cable-Signal-Levels
The cable signal levels displayed on the interface page reflect the signals being transmitted by your Internet Service Provider (ISP).
If you notice that these signal levels are outside the recommended range, we suggest contacting your ISP to have them reviewed and adjusted accordingly.
While ISPs may have their own approved signal ranges, for this gateway to function properly, the signal levels must align with the acceptable values outlined in the reference article provided.
This is my signals
downloads…
| Downstream | Channel Bonding Value | ||||
| Index |
|
| 3 | 4 | 5 |
| Lock Status | Locked | Locked | Locked | Locked | Locked |
| Frequency | 555,00 MHZ | 513.00 MHZ | 519.00 MHZ | 525.00 MHZ | 531.00 MHZ |
| SNR | 40 37 dB | 40.37 dB | 40.37 dB | 40.37 dB | 40.95 dB |
| Power Level | -1.60 dBmV | -2.30 dBmV | -2.20 dBmV | -2. 20 dBmV | -1.70 dBmV |
| Modulation | 256 OAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM |
Upstream
Index
Lock Status
Frequency
Symbol Rate
Power Level
Modulation
Channel Type
Channel Bonding Value
Locked
16.40 MHZ
5120 KSym/s
49.00 dBmV
64 QAM
DOCSIS2.0
(ATDMA)
2
Locked
35.60 MHZ
5120 KSym/s
48.25 dBmV
64 QAM
DOCSIS2.0
(ATDMA)
3
Locked
29.20 MHZ
5120 KSym/s
48.25 dBmV
64 QAM
DOCSIS2.0
(ATDMA)
4
Locked
22.80 MHZ
5120 KSym/s
48.25 domV
64 QAM
DOCSIS2.0
(ATDMA)
The cable signal levels appear to be within the acceptable range.
Would it be possible for you to connect a computer directly to the gateway using an Ethernet cable? This would help us determine if the internet drops only on the Wi-Fi, or if it affects both Wi-Fi and hardwired connections.
If you find that the internet drops only on the Wi-Fi, I would suggest trying to change the Wi-Fi channels to improve the connection
It would be helpful to try changing the Wi-Fi channels to reduce congestion and improve the connection quality.
Please refer the link below, where you can find the steps to change the Wi-Fi channels
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