My modem/router stops working. To get it to work again, I unplug it, open the battery compartment, disconnect and reconnect the battery. I’ve had this modem/router for a little over four years. I’m wondering if the problem might be that the battery is wearing out and if so, how would I get a new one?
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Userlevel 6
+40
- Legends
- 1587 replies
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17 January 2023
More likely it just the battery isn’t allowing it to fully shut off. By removing your battery, its fully reboots and pulls a new connection from the isp.
Do you have a screensnip of the event logs and cable connections page when it does stop working?
- Wi-Fi Warriors
- 147 replies
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19 January 2023
They’re currently out of stock from ARRIS. https://shop.surfboard.com/arris-surfboard-svg2482ac-touchstone-tg2472-modems-8-hour-battery-and-arris-touchstone-tg8-tm5-tm6-tm7-tm8-modems-10-12-hour-battery-sku-790512/
I recommend an external battery backup if you can’t find one.
It should work when the power cable is plugged in. Try hard reset as the last resort.
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