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No help from Comcast/Xfinity

  • 30 July 2023
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How do I create a Network for my WiFi? Can’t switch to my SVG2482AC Modem with Comcast/ Xfinity because there isn’t a Network to connect to and they won’t help. When I reactivate and connect the rental from Xfinity my old Network pops back up and I can use it. Was “chatting” for hours and all they did was sell me a new phone! 

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Best answer by SURFboard Moderator 2 August 2023, 08:25

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Hi Kemco,

It seems that you want to give your SVG2482AC modem a Wi-Fi network name. Please access the same by clicking the link below.

http://arris.force.com/consumers/articles/General_FAQs/SVG2482AC-First-Time-Installation.

Please let us know if using this link enabled the Wi-Fi network.

Also, there is a default Wi-Fi network name on the modem itself which is available towards the side or bottom of the modem.

Check on your Wi-Fi devices if the default  Wi-Fi names are available.

 

 

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