Am unable to get Ring Stick Up Camera online. Setup was “successful” but camera is offline. Extensive testing with Ring Technical Support failed to resolve the issue or diagnose the cause. All other devices work perfectly.
Any suggestions as to what the problem might be and how it can be fixed?
Thanks in advance.
Best answer by SURFboard Moderator
View originalIn this case we would suggest you to try changing the security mode then try setting up the camera again to the modem 2.4 network. So once you logged in to the modem settings page you Gateway > Connection > Wi-Fi > Edit 2.4 GHz. Click on security mode down arrow and select recommended option and then power cycle modem for a minute then setup the camera.
Thanks so much!
This solved the problem. I really appreciate your help.
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