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SURFboard SVG2482AC Connected but no internet

  • 9 August 2023
  • 3 replies
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I recently got this new modem to replace my old one after a outage bricked my old one, I got it set up last night, activated with xfinity and everything, yet every device I connect to it says "Connected, No internet" I've even connected my netgear router to it and it gives off the same No internet signal.

I've tried everything, turning it on and off, factory reset and nothing works, still no internet.

I can't even login to the router either, always a black screen when I go to the website, I'm typing this on my phone.

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Best answer by SURFboard Moderator 13 August 2023, 18:39

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Userlevel 5
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To access the internet on SVG2482AC click the below link : 

http://arris.force.com/consumers/articles/General_FAQs/SVG2482AC-First-Time-Installation

Xfinity is not an option where I live. Can I use a different provider? Not a tech person. 

Userlevel 5
Badge +41

Xfinity is not an option where I live. Can I use a different provider? Not a tech person. 

SVG2482AC is compatible only with an Xfinity internet service provider.

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